Conditions of Sale
THESE ‘TERMS & CONDITIONS’ MAY VARY FROM TIME TO TIME. PLEASE MAKE SURE YOU REVIEW THEM REGULARLY – CURRENT TERMS FROM DECEMBER 2023.
Urban Lounge Bar Pty Ltd, Trading as HAVANA LOUNGE BAR & NIGHTCLUB | ABN 20621 967 799
Registered Address: 15B 26 Orchid Ave, Surfers Paradise QLD 4217
Welcome to Havana Lounge Bar & Nightclub! Please review the following terms and conditions carefully, as they may be subject to change. The current terms are effective from December 2023
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GENERAL BOOKING TERMS & CONDITIONS
Please check your reservation confirmation for particulars of your booking, prior to the booking date.
The area you reserve is for the maximum number of people outlined on your reservation. No extra guests will be allowed to join the reservation unless a priority entry is purchased per guest.
All bookable areas are non-refundable.
Booking change of dates or amendments must be made at least 96 hours prior to the event. No change of date will be provided to no-shows or cancellations made within 96 hours prior to your booking.
All guests must be 18 years of age or older with a valid ID.
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DOOR POLICY
Age Restriction: No entry for individuals under the age of 18.
Identification: All entrants must possess valid photographic identification (passport or driver’s license).
Management’s Discretion: The management reserves the right to refuse admission or eject individuals behaving inappropriately or under the influence.
Security Searches: Security searches are conducted on entry and exit; prohibited items may be confiscated.
No Outside Food/Drink allowed.
Entry Discretion: Entry is at the manager’s discretion, with non-compliance leading to ejection.
Camera Policy: SLR Cameras and unauthorised video cameras are not permitted.
Photography Consent: By entering Havana Lounge Bar & Nightclub, you consent to being photographed or filmed for commercial use without payment or copyright.
Animals are not allowed.
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PAYMENT SURCHARGES
Havana Lounge Bar & Nightclub applies a credit card surcharge on online payments to cover the processing fees incurred by credit card transactions. The surcharge is implemented to offset the processing fees incurred by Havana Lounge Bar & Nightclub for eftpos and credit card transactions. The surcharges are based on the reasonable cost of acceptance, as outlined by the Reserve Bank requirements. This ensures that the cost of processing payments online is transparent and shared between the company and the customer.
SURCHARGE RATES
Online Payments: 2.1% per transaction
A surcharge of 2.1% will be applied to the total transaction amount for all online payments made through our platform via Stripe.
BLENDED RATE FOR IN – VENUE CARD PAYMENTS
The surcharge for in-venue card payments via our merchant provide Tyro will be determined based on the card payment type. The blended rate ranges from 0.8% to 1.5%, depending on the specific card used for the transaction.
PAYMENT TYPES INCLUDED
The surcharge applies to all payment types via eftpos or credit cards, including but not limited to Visa, MasterCard and American Express.
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PUBLIC HOLIDAY SURCHARGES
A surcharge of 15% will be applied to the total transaction amount for all goods and services provided on public holidays.
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PRIORITY ENTRY
Validity: Valid only for the specified date purchased.
Ticket Pricing: Ticket prices on the website are for advance purchase; on-site purchases may vary.
Non-refundable: Non-refundable ticket costs.
Manager’s Discretion: Express Entry tickets may be subject to the manager’s discretion to alter or vary events.
Personal Use: Tickets are for personal use; resale may result in cancellation without a refund.
Rescheduled Events: If an event is rescheduled, Express Entry will be offered for the new date.
Early Arrival Advised: Guests are advised to arrive early; entry may be subject to capacity limitations.
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BOOTH BOOKINGS
Minimum Spend: Minimum spend is credited towards bottle service.
Guest Limit: Maximum guest number specified; additional guests require a Priority Entry.
Gratuity Fee: All Booth bookings incur a 5% staff gratuity fee. This is added at the time of booking and makes up the final balance due. This fee is in addition to the minimum spend requirement and is incorporated into the final balance due at the time of booking.
Time allocation: 2 x 700ml bottles are allotted 2-hours, whilst large format bottles (1.75 litres+) are allotted 3 hours+.
Non-refundable Minimum Spend: Minimum spend is non-refundable; no transfer to another booking or event.
Late Arrival Policy: Guests must arrive before 11pm; late arrival may result in forfeiture.
Venue Discretion: Venue may change the specific type booked.
Price Flexibility: Prices subject to change; no obligation to reduce previously booked prices.
Payment Presentation: Credit/debit card used for booking must be presented on the day.
Payment Security: No credit/debit card details held after payment.
Booking Changes: Booking changes or amendments must be made 96 hours before the event.
Handling or drinking from the bottle is not permitted under any circumstances.
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DRESS CODE
Admission Refusal: Admission refusal for unsuitable attire.
Footwear Requirement: Suitable footwear required.
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TATTOO POLICY
Acceptance Criteria: Head tattoos, offensive or gang-related tattoos not accepted.
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DISCLAIMER – PERSONAL BELONGINGS
Havana Lounge Bar & Nightclub shall not be held responsible for any loss, damage, or theft of personal belongings brought onto our premises. This disclaimer applies to items such as, but not limited to, personal electronics, valuables, bags, and any other personal property.
Customers, clients, visitors, or any individuals present on Havana Lounge Bar & Nightclub’s premises are solely responsible for safeguarding their personal belongings.
Lost Property: Lost property is kept for a maximum 3 days.
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PROHIBITED ITEMS
Storage Restrictions: We do not store any luggage, large bags, or bike helmets at the venue, so they will not be permitted inside.
Illegal Items: Illegal drugs, outside food/beverages/snacks, food/beverage containers, toys/props/inflatables, weapons/sharp objects, video/SLR cameras.
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FORCE MAJEURE:
Amendment Deadline: Change of dates or amendments must be made at least 96 hours before the event.
No-shows and Cancellations: No change of date will be provided to no-shows or cancellations made within 96 hours before your booking.
Hotspot Exception: In the event that you are located or deemed in a hotspot, Havana Lounge Bar & Nightclub will allow a credit or booking date change.
Event Cancellation: If Havana Lounge Bar & Nightclub cancels the event for any reason, all monies will be refunded, or the booking date can be changed.
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SAFETY
In case of Injury or accident, please make yourself known to our Staff. Please act and drink responsibly inside the venue.
Please remember when receiving bottles of champagne and proceeding to open them:
- Press down on the cork firmly whilst opening the cage/metal top.
- Do not shake or point the bottle in the direction of your own self or that of anyone else.
- When the bottle is empty, please dispose of the glass bottle safely or give to a member of staff.
- Drinking from the bottle is not permitted under any circumstances.
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MONETARY GIFT VOUCHERS:
Expiry and Usage: All vouchers have an expiry date and cannot be extended and are non-refundable & non-transferable.
Unused Amounts: No differences can be issued for unused amounts on vouchers.
Minimum Spend Exclusion: Monetary Gift Vouchers cannot be used against a minimum spend booking but can be used on an amount in excess of the minimum spend.
Usable Locations: Monetary Gift Vouchers can be used at any of our bars located inside the venue.
Expired Vouchers: All vouchers not used by their expiry date will be redeemed and cannot be refunded.
Boutique Items Exclusion: Boutique items online and in-store cannot be purchased with monetary gift vouchers.
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COMPLAINTS HANDLING
Contact us at:
mail: Artesian Hospitality Pty Ltd, PO Box 1324, Surfers Paradise QLD 4217
telephone: +61 756 198 192
email: [email protected]
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ARTESIAN HOSPITALITY LOYALTY APP & PRIVACY POLICY
For information regarding the privacy practices and policies, as well as the terms and conditions related to our loyalty app, please refer to the following documents available on our website:
PRIVACY POLICY
Our Privacy Policy outlines how Artesian Hospitality and our affiliated brand, Havana Lounge Bar & Nightclub collects, uses, and protects your personal information. To review our Privacy Policy, please visit Privacy Policy | Artesian Hospitality Corp (artesiancorp.com).
LOYALTY APP TERMS & CONDITIONS
The terms and conditions governing the use of our loyalty app can be found at App Terms & Conditions – Artesian Hospitality (artesiancorp.com). These terms detail the rights and responsibilities associated with participating in our loyalty program.
By engaging with our services, you acknowledge and agree to the terms outlined in the above-mentioned documents. It is essential to familiarize yourself with these terms for a comprehensive understanding of your interactions with Havana Lounge Bar & Nightclub.
If you have any questions or require further clarification, please contact our customer support at telephone: +61 756 198 192
email: [email protected]
Enjoy your time at Havana Lounge Bar & Nightclub, and please adhere to our policies for a safe and enjoyable experience!
